At Dog Is Human™, your dog's health and your satisfaction are our top priorities.
If for any reason you are not completely satisfied with your purchase, we're here to help.
We offer a 30-day satisfaction guarantee from the date your order is delivered.
If you're not completely satisfied with your purchase, you may request a return or refund within 30 calendar days of receiving your order.
To be eligible for a return or refund:
The request must be submitted within 30 days of delivery.
The product must have been purchased directly from Dog Is Human™.
The item must be returned with its original packaging whenever possible.
Products that have been excessively used, intentionally damaged, or altered may not qualify for a refund.
Because every dog responds differently to supplements, individual results may vary.
To initiate a return, please contact our customer support team at:
Please include:
Your order number
The name used for the purchase
A brief explanation of your request
Our support team will respond within 24–48 business hours and provide further instructions.
Once your return request has been reviewed and approved, your refund will be processed within 5–10 business days.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Refunds will be issued to the original payment method used for the purchase.
If you receive:
A damaged product
A defective product
The wrong item
Please contact us immediately at:
Include photos of the issue whenever possible so we can resolve the matter quickly.
In these cases, Dog Is Human™ will cover the replacement or refund costs.
Customers are responsible for return shipping costs unless:
The item arrived damaged
The wrong product was received
The product is confirmed to be defective upon arrival
We recommend using a trackable shipping service when returning any order.
If you have any questions regarding returns, refunds, or your order, please contact our support team:
We are committed to making sure every Dog Is Human™ customer has a positive experience.