Thank you for choosing Dog Is Human™.
We are committed to delivering your order quickly, safely, and reliably so your dog can start enjoying their daily wellness routine as soon as possible.
All orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Estimated delivery time:
United States: 5–10 business days
Canada: 5–10 business days
Australia: 5–10 business days
New Zealand: 5–12 business days
Europe: 5–10 business days
Delivery times are estimates and may vary depending on your location and local carrier conditions.
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment throughout the delivery process.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
While we work hard to meet estimated delivery times, occasional delays may occur due to circumstances beyond our control, including:
Carrier disruptions
High shipping volumes
Severe weather conditions
Customs inspections
Public holidays
Other unforeseen logistical issues
Dog Is Human™ is not responsible for delays caused by third-party shipping providers or customs authorities.
Customers are responsible for ensuring that all shipping information is accurate at checkout.
If an incorrect address is provided, we cannot guarantee that changes can be made once an order has been processed or shipped.
Additional shipping charges may apply if a package must be reshipped.
If your order arrives damaged or appears to be lost in transit, please contact our support team as soon as possible.
We will work directly with the shipping carrier to investigate the issue and help find an appropriate solution.
If you have any questions regarding shipping or your order, please contact our customer support team:
Email: support@movana.com
We typically respond to all inquiries within 24–48 business hours.